As you know, I visit my wife who is pursuing her career in Nashville twice a month. So when I myself chased a career opportunity out of state, I was faced with an overwhelming amount of useless pre-booked flights. Luckily, I was able to take advantage of my MVP Gold status with Alaska Airlines to solve that problem.
Regardless of your Elite status, Alaska allows you to cancel and change flights online without speaking to a representative. However, some of my itineraries were complicated in nature (I had used companion fares and needed partial rather than full changes), so I opted to call the MVP Gold line for assistance. The team was great to work with, and in no time, my 16 flights were cancelled or changed accordingly with the refunds deposited as a credit to my Alaska account.
Using those credits, I was able to rebook my flights as needed and when all was said and done, I was able to complete all of my changes and cancellations within an hour.
Besides the MVP Gold line for customer service, the major benefit I received as an Elite flyer with Alaska was the waived change fees. With 16 reservations to modify, I would have been charged $2,000 in change fees! Instead, I paid nothing – and even saved money since my new flights were cheaper than my old ones; allowing me to book a few extra trips for the same price!
I always say I’m not a loyalist, but I am a planner. If you find yourself in a situation where you’re flying a lot, or staying in a lot of hotels, do yourself the favor of sticking to one brand when possible. Not only will you earn miles or points that are cohesive and accumulate, you may even earn Elite status! You never know what life will throw at you, and having elite status with a brand will make life’s curve balls that much easier to manage.